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      We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

      To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

      All returns must be shipped through our designated courier, a USD$8.00 return shipping fee will be deducted from the refund.

      1. Return your order for up to 30 days from the purchase date (date shown on e-mail confirming goods are being dispatched to you);
      2. Products must be in original condition, with all tags attached, and must be returned in the original undamaged box and/or packaging; and
      3. For sanitary reasons, all panties and face covering items, are not returnable.

      Please note that we will not provide a refund on any shipping fees, customs duties, taxes and/or fees levied or charged for the original order. You will be responsible for the costs, customs, taxes and fees of returning the product to us.

      No exchange service is available for purchases made through the Site. We reserve the right to reject returns sent or communicated beyond the return period limit, or items (and their packaging) which are not in their original condition.

       

      RETURN DEFECTIVE PRODUCT

      In circumstances where you consider the product defective or received the incorrect item, please promptly contact us via floatley@floatley.com so we can make it right!

       

      RETURN PROCESS

      Process your return with the following steps:

      1. Click HERE to request for a return
      2. Input your contact information & reason for your return

       

      REFUND POLICY

      Upon receipt of the returned product, we will fully examine it and notify you of your right to a replacement or refund (if any) via email within a reasonable period of time. In case of existence of any defect, defective products will be refunded in full, including a refund of the delivery charges and any necessary and reasonable costs incurred by you in returning the item. The refund will automatically be made through your original payment of method. Please be mindful that it can take some time for your bank or credit card company to process and post refund amount.